Privacy Policy

Negentropy Solutions LLC ("we," "us," or "our") operates Papaya Desk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide

When you register for an account, we collect:

• Name and email address
• Company or business name
• Billing information (processed securely via Stripe)
• Any other information you choose to provide

Information You Store

Through your use of Papaya Desk, you may store:

• Client contact information and records
• Invoices and financial documents
• Messages and communications
• Files and attachments
• Tasks and project information

Automatically Collected Information

When you access our service, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and analytics
• Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or fraud

3. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data in transit is encrypted using TLS (Transport Layer Security). Data at rest is encrypted using AES-256 encryption. Access to customer data is restricted to authorized personnel only.

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our service (e.g., payment processing, hosting, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@papayadesk.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal purposes.

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Negentropy Solutions LLC
1401 21st St Ste R
Sacramento, CA 95811
United States

Email: privacy@papayadesk.com